isp64 Privacy Policy Your Information Kept Safe

Last Updated: January 2026 — This privacy policy applies to all services on the isp64 platform.

Summary: isp64 places the highest importance on your privacy. We only collect information that is necessary to provide our services. Your data is never sold to third parties. Your information is kept secure through SSL encryption and advanced security measures.

Introduction and Scope

This privacy policy ("Policy") applies to the isp64 platform and all related services. By using the isp64 website or registering an account, you are considered to have read, understood, and accepted the terms of this privacy policy.

isp64 operates a safe and reliable online gaming platform for players in Bangladesh. Our goal is to provide you with quality entertainment while ensuring the security of your personal information. This policy explains what types of information we collect, why we collect it, how we use it, and what steps we take to protect your data.

If you disagree with any part of this privacy policy, you are advised to stop using isp64 services. For any questions, please contact our support team.

Data Collection and Sources

1 Information We Collect

When registering and using isp64 services, we may collect the following types of information:

Identity Information: Your name, username, date of birth, and nationality.
Contact Information: Email address and, where required, residential address.
Financial Information: Payment method details (bKash, Nagad, Rocket account numbers), transaction history, and deposit and withdrawal records.
Identity Verification Information: Copies of government-issued identification documents as part of the KYC process.
Technical Information: IP address, device type, browser version, operating system, and connection timestamp.
Usage Information: Gaming history, betting records, time spent on the platform, and preferred categories.

2 How We Collect Information

We collect information in the following ways:

Directly Provided: Information you provide directly through registration forms, KYC verification, and during deposits and withdrawals.
Automated Collection: Information about your browsing behavior collected via cookies, web beacons, and similar technologies.
From Third Parties: Information received from payment processors and fraud prevention services.

3 Cookies and Similar Technologies

isp64 uses cookies and similar tracking technologies. Cookies are small data files stored on your device. They help us:

Keep your login session active and improve platform functionality.
Remember your preferences and settings.
Analyze platform performance and improve user experience.
Ensure security and detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling cookies may limit some platform functionality.

Purpose of Data Use

4 Why We Use Your Information

Collected information is used for the following purposes:

Account Management: To create, verify, and manage your account.
Service Delivery: To operate games, process transactions (minimum deposit ৳200, minimum withdrawal ৳500), and award bonuses.
Identity Verification: To fulfill KYC legal requirements and prevent access by minors.
Customer Support: To resolve your complaints, questions, and requests.
Security: To prevent fraud, money laundering, and other illegal activities.
Responsible Gaming: To identify problematic gaming behavior and intervene when necessary.
Communications: To send important policy updates, security alerts, and transaction notifications.
Legal Compliance: To meet applicable laws and regulatory requirements.

5 Marketing Communications

With your consent, isp64 may contact you about promotional offers, bonuses, and new features. You can opt out of marketing communications at any time — simply let our support team know by email or contact us via 24/7 live chat.

Data Sharing and Protection

6 Sharing Information with Third Parties

isp64 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

Payment Processors: Minimum necessary information to complete transactions via bKash, Nagad, and Rocket.
Technology Partners: Game software providers and technology service providers essential for platform operation.
Legal Obligations: When required by a court order, investigation, or applicable legal requirement.
Fraud Prevention: With relevant authorities to investigate fraudulent activity.

Strict data protection agreements are in place with all third-party partners to ensure your information is properly protected.

7 Data Security Measures

isp64 applies industry-standard security measures to protect your information:

SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
Secure Servers: Your data is stored on secure, access-controlled servers.
Access Controls: Only authorized staff can access your information, and only when necessary.
Regular Audits: Security measures are regularly reviewed and updated.
Two-Factor Authentication: A two-factor authentication (2FA) option is available for account security.

However, no data transmission over the internet can be guaranteed to be completely secure. We make every effort, but no perfect guarantee of complete security can be given.

8 Data Retention Period

isp64 will retain your information for as long as your account is active or as needed to provide services. After account closure, information may still be retained for the following reasons:

Financial transaction records — for the period required by legal obligations.
Records required for Anti-Money Laundering (AML) compliance.
For potential use in dispute resolution or legal proceedings.

Once the retention period ends, your information is securely deleted or anonymized.

Your Rights and Controls

9 Your Data Rights

You have the following rights regarding your personal information:

Right of Access: The right to know what information isp64 holds about you.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of information beyond what is required by legal obligations.
Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
Right to Data Portability: The right to receive a copy of your information in a machine-readable format.
Right to Object: The right to object to the use of your information for marketing purposes.

To exercise any of the above rights, please contact our support team. We aim to respond to your request within 30 business days.

10 Your Responsibility for Account Security

To keep your account secure, you are advised to follow these guidelines:

Use a strong and unique password and change it regularly.
Do not share your login credentials (username and password) with anyone.
Always log out after accessing your account from a public or shared device.
If you notice any suspicious activity, notify our support team immediately.
Keep your email account secure, as it is used for account recovery.

11 Privacy of Minors

isp64 is only for users aged 21 and above. We do not intentionally collect any information from minors. If we become aware that a minor has opened an account on isp64, that account will be closed immediately and all related information will be deleted.

Our more detailed policy on age verification can be found on the Responsible Gaming page.

Policy Changes and Contact

12 Changes to the Privacy Policy

isp64 reserves the right to amend this privacy policy as needed. For any significant changes, we will:

Publish the updated policy clearly on the website.
Update the date of the change.
Notify registered users by email where necessary.

Continued use of the platform after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

13 Relationship with Other Policies

This privacy policy should be read alongside isp64's other policies:

Terms and Conditions — The overall terms governing use of the platform.
Responsible Gaming — Healthy gaming habits and self-limit setting.

In the event of a conflict, this privacy policy will take precedence on matters of data protection.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us in the following ways:

Email: [email protected]

Live Chat: Direct support in Bengali is available 24/7.

We treat all privacy-related requests with the utmost seriousness and aim to resolve them promptly.