isp64 Terms and Conditions
Please read these terms and conditions carefully before using the isp64 platform. This document defines the legal agreement between you and us.
isp64
Terms and Conditions
Last Updated: January 2026
isp64 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. These terms and conditions ("Terms") apply to every user ("you", "member") of the platform. If you do not understand any part of the Terms, please contact our support team.
Table of Contents
- General Terms
- Eligibility and Age Verification
- Account Registration and Verification
- Deposits and Withdrawals
- Bonuses and Promotional Offers
- Gaming Rules
- VIP Program
- Prohibited Activities
- Privacy and Data Protection
- Limitation of Liability
- Account Closure and Suspension
- Dispute Resolution
- Changes to Terms
- Contact
Core Terms
Sections 1 to 4 — General Terms, Eligibility, Account and Payments
1 General Terms
All services provided on the isp64 platform are governed by these terms and conditions. These terms are drafted in accordance with Bangladeshi law and apply to players in Bangladesh.
1.1 Definition of Services
The "services" of isp64 refer to online slot games, live casino, sports betting, cricket betting, and any gaming activities provided through the platform.
1.2 Language and Interpretation
The primary language of these terms is Bengali. In the event of any dispute, the Bengali version will be considered final.
1.3 Applicability
These terms apply to all registered members of the platform and to any person accessing isp64 on any device.
2 Eligibility and Age Verification
The following eligibility requirements must be met to participate on the isp64 platform:
- Age: You must be at least 21 (twenty-one) years old. This service is for those aged 21 and above only.
- Residence: You must reside in a country or region where online gaming is not legally prohibited.
- Single Account: Each individual may create only one account.
- Mental Capacity: You must use this service voluntarily and with full mental capacity.
3 Account Registration and Verification
3.1 Registration Process
You must provide accurate and up-to-date personal information to complete registration. isp64 reserves the right to close an account at any time if it was registered with false information.
3.2 Password Security
It is your responsibility to keep your account password confidential. You are fully responsible for any unauthorized use of your account. If you notice any suspicious activity, notify our support team immediately.
3.3 KYC Verification
isp64 follows a KYC (Know Your Customer) policy. The following documents may be required before processing a withdrawal or conducting transactions above a certain amount:
- National ID card (NID) or passport
- Mobile banking account confirmation
- Proof of address (where applicable)
4 Deposits and Withdrawals
4.1 Deposit Rules
The minimum deposit amount for all payment methods on isp64 is ৳200. Deposits are generally credited to the account instantly.
4.2 Supported Payment Methods
- bKash
- Nagad
- Rocket
4.3 Withdrawal Rules
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. We attempt to send funds using the same payment method that was used for the deposit.
4.4 Transaction Verification
isp64 reserves the right to verify, delay, or reject any transaction if fraud or money laundering is suspected. Additional documents may be requested in suspicious cases.
Bonuses, Gaming and VIP Policy
Sections 5 to 8 — Bonuses, Gaming Rules, VIP Program and Prohibited Activities
5 Bonuses and Promotional Offers
5.1 Welcome Bonus
New members are eligible to receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. This bonus is granted once only and specific wagering requirements must be met to use it.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25 times (25x). This means you must wager 25 times the bonus amount before the bonus funds can be withdrawn.
- There is a specific time limit to complete wagering requirements — see the offer details.
- Not all games contribute equally to wagering calculations.
- Bonus balance and real balance are tracked separately.
5.3 General Terms for Promotional Offers
Each promotional offer has its own terms. isp64 reserves the right to modify or cancel any promotion. Participating in a promotion means accepting those specific terms.
6 Gaming Rules
6.1 Game Fairness
All games offered on isp64 are operated by reputable software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, and other recognized providers. Game outcomes are determined entirely through Random Number Generator (RNG) technology.
6.2 Technical Issues
If a disconnection or technical error occurs during a game, isp64 will attempt to resolve the matter as fairly as possible. Data stored on the server will be considered final.
6.3 Malfunction Policy
Any winnings awarded as a result of a bug or malfunction in the game software will be considered void. In such cases, isp64 follows the provider's investigation report.
6.4 Betting Limits
Each game has its own minimum and maximum betting limits. Specific maximum betting limits apply while a bonus is active.
7 VIP Program
isp64 offers three VIP tiers. Weekly cashback and special benefits are available at each tier:
- Bronze: Weekly cashback up to 0.3%.
- Silver: Weekly cashback up to 0.7%.
- Gold: Weekly cashback up to 1.0%.
Achieving and advancing VIP tiers depends on your activity and engagement on the platform. As you move to higher tiers, special benefits and personalized offers become available.
8 Prohibited Activities
The following activities are strictly prohibited on the isp64 platform:
- Creating or maintaining multiple accounts.
- Opening an account with false or misleading information.
- Systematic fraud to obtain bonus benefits.
- Conducting transactions using third-party accounts or cards.
- Using the platform for money laundering purposes.
- Attempting to hack the gaming system or exploit vulnerabilities.
- Playing games using bots, automated software, or artificial intelligence.
- Attempting to defraud other members.
- Allowing minors to use an account.
If any such activity is detected, the account will be closed immediately and associated winnings may be forfeited.
Privacy, Liability and Dispute Resolution
Sections 9 to 14 — Data Protection, Liability, Account Closure and Contact
9 Privacy and Data Protection
isp64 is committed to keeping your personal information secure. We use SSL encryption technology to protect all data. Your information is never sold to third parties.
Detailed information about data collection, processing, and storage can be found on our Privacy Policy page.
By registering, you agree that we may use your information for the purpose of providing services, preventing fraud, and fulfilling legal obligations.
10 Limitation of Liability
isp64 is not responsible for:
- Game sessions being interrupted due to internet disconnection.
- Services being unavailable due to third-party technical issues.
- Loss of information due to malware or unauthorized access on your device.
- Social or financial consequences arising from gaming.
isp64's total liability in any case will not exceed the amount of the relevant transaction. isp64 is not liable for indirect or consequential damages.
11 Account Closure and Suspension
11.1 Closure at Member's Request
You may request to close your account at any time by contacting our support team. Any pending withdrawals will be processed before closure.
11.2 Suspension by isp64
isp64 may suspend or close an account for the following reasons:
- Violation of these terms.
- Detection of prohibited activity.
- Failure to provide verification documents.
- Prolonged inactivity.
- Court order or legal obligation.
11.3 Self-Exclusion
If you feel that gaming is becoming a problem for you, you can self-exclude or set limits through our responsible gaming tools. Learn more on our Responsible Gaming page.
12 Dispute Resolution
For any dispute or complaint, please contact our support team first via live chat or email. We will endeavor to review the matter within 48 hours.
When submitting a complaint, please provide your account ID, transaction ID, date and time, and a detailed description of the issue. All communication can be conducted in Bengali.
If a resolution cannot be reached through discussion, both parties may mutually agree to pursue mediation.
13 Changes to Terms
isp64 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.
Continued use of the platform after any changes will be considered as your automatic acceptance of the new terms. The "Last Updated" date on this page always indicates the most recent version.
14 Contact
If you have any questions about these terms and conditions, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali support available
Our support team is ready to assist you in Bengali 24 hours a day, 7 days a week.
Play Responsibly
Gaming is for entertainment purposes. Seek help if you have a problem. Visit our Responsible Gaming page for tools to set limits and self-exclude. For ages 21+ only.
Related Policies
Our other important policy pages